We understand that receiving your order promptly is important, and we are committed to providing fast, secure, and reliable shipping services. Our goal is to ensure that your products arrive safely and efficiently so you can continue your research without unnecessary delays.

1. Order Processing

All orders are processed and dispatched within 1–2 business days following successful payment confirmation. Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after 12:00 PM EST may be processed on the following business day. During periods of high order volume, processing times may be slightly extended. Customers will be notified promptly if significant delays occur.

2. Domestic Shipping (Australia)

We proudly provide shipping services throughout Australia.

Shipping Method: Standard Shipping
Estimated Delivery Time: 1–3 business days after dispatch

Please note that delivery estimates are provided as guidelines only and may vary depending on your location, carrier operations, weather conditions, or other unforeseen circumstances.

3. International Shipping

We also offer international shipping to select destinations worldwide.

Shipping Method: International Standard Shipping
Estimated Delivery Time: 3–7 business days after dispatch

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. These additional costs are the sole responsibility of the customer.

We have no control over customs procedures and cannot predict or reimburse any customs-related charges. Customers are encouraged to contact their local customs office prior to placing an order for further information.

4. Shipping Costs

Our shipping rates are clearly displayed during checkout, ensuring complete transparency with no hidden fees.

Destination	Shipping Method	Estimated Delivery	Shipping Fee
Australia	Standard Shipping	1–3 Business Days	$10.00 AUD
International	International Standard	3–7 Business Days	$25.00 AUD

Final shipping charges will always be displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking details.

Please allow up to 24 hours for tracking information to become active within the carrier’s tracking system.

6. Packaging

Every order is carefully packaged using discreet, secure, and protective packaging methods designed to preserve product quality during transit.

Our packaging procedures are intended to minimize the risk of damage and ensure that products arrive in optimal condition.

7. Shipping Delays

Although we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Carrier disruptions
• Severe weather conditions
• Customs processing delays
• Public holidays
• High seasonal shipping volumes
• Incorrect or incomplete shipping information

We appreciate your patience and understanding should such delays arise.

8. Incorrect Shipping Address

Customers are solely responsible for providing complete and accurate shipping information at checkout.

If an incorrect address has been entered, please contact us immediately at support@retatrutidepeptideau.com. If the order has not yet been shipped, we will make every effort to update the shipping information.

Unfortunately, we cannot guarantee address modifications once an order has been dispatched. We are not responsible for lost, delayed, or undeliverable shipments resulting from incorrect or incomplete address information provided by the customer.

9. Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. If your package is lost, stolen, or arrives damaged, please contact us as soon as possible.

We will work with the shipping provider to investigate the issue and assist in resolving the matter whenever possible; however, replacement or refund decisions will be made on a case-by-case basis.

10. Contact Us

If you have any questions regarding shipping, tracking, or delivery, our customer support team is available to assist you.

Email: support@retatrutidepeptideau.com
Customer Support Response Time: Within 1 business day